Job Title: Self Pay Collections Specialist

Department: Reimbursement

Location: Grand Rapids, MI

FLSA Status: Non-Exempt (Hourly)

Manager Title: Reimbursement Manager

About Us

Infusion Associates is multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading- edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.

Position Summary: Performs day to day self billing and collections activities to support to support the Revenue Cycle process and to ensure reimbursement for services in a timely and accurate manner.

Essential Functions & Responsibilities

1. Processes and sends weekly patient statements.

2. Maintains self-pay AR and credits following company policies to meet or exceed department goals.

3. Responsible for Account Collection process in practice management system (collection letters, monitoring payment plans, reviewing and sending delinquent accounts to collection agency)

4. Review and refund appropriate self-pay credits.

5. May be assigned to post payments, process mail or correspondence, etc.

6. Resource to team members and other departments related to self-pay balances.

7. Provide excellent customer service to internal and external customers.

8. Answer patient inquiries regarding status of accounts and documents conversations in the appropriate areas of the patient’s record.

9. Active participation in department huddles.

10. Other duties and projects as assigned.

Knowledge, Skills & Abilities:

1. 2 years relevant experience and/or training; or equivalent combination of education and experience.

2. High School Diploma or equivalent.

3. Proficiency in Microsoft Excel, Teams and Outlook is preferred.

4. Ability to work efficiency and effectively under tight deadlines and high work volume

5. Experience with Veradigm PM and OncoEMR a plus.

6. Strong analytical, accounting, and mathematical skills.

7. Excellent customer service skills.

8. Positive interpersonal and communication skills.

9. Proficient typing skills.

10. Strong attention to detail is essential in this role.

Physical Requirements/Working Conditions:

• Physical Requirement – Hearing (Frequently)

• Physical Requirement – Sitting (Frequently)

• Physical Requirement – Standing (Occasionally)

• Physical Requirement – Talking (Frequently)

• Physical Requirement – Walking (Occasionally)

• Physical Requirement – Near Vision (Constantly)

• Physical Requirement – Color Discrimination (Frequently)

• Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly)

• Occupational Exposure/Risk Potential – Inside office environment (Applicable)

• Mental Requirement – Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.

• Mental Requirement – Ability to work and sustain attention with distractions and/or interruptions.

• Mental Requirement – Ability to interact appropriately with a variety of individuals including customers/clients.

• Mental Requirement – Ability to understand, remember and follow verbal and written instructions.

• Mental Requirement – Ability to work effectively and efficiently in high stress and conflict situations.

• Mental Requirement – Ability to perform under stress and/or in emergencies.

This position is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or any other communication, whether written or oral, between the employee and the company, shall alter the at-will nature of the employment relationship.

At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Payment Posting: 1 year (Preferred)

Work Location: In person