Our passion is to partner with patients to design value-based healthcare solutions. We are more than simply a place for patients to receive the medication they need, we are a home away from home. We offer a welcoming atmosphere with a friendly and reliable team, providing patients with a much more desirable alternative to the hospital environment. We cannot always provide a cure, but we can bring light into their daily lives.
We are better together. We actively seek the participation of others to achieve greater outcome – apply to our open jobs by clicking the job titles below!
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Job Title: Pharmacy Technician
Department: Pharmacy
FLSA Status: Non-Exempt (Hourly)
Manager Title: Clinical Nurse Lead
Position Summary: The Pharmacy Technician’s primary responsibility is in the preparation and dispensing of infusion drugs and ancillary supplies. The technician is also responsible for assisting with inventory management and maintaining compliance with rules and regulations.
Essential Functions & Responsibilities:
- Requesting new orders from referring offices when necessary by phone and/or fax.
- Reviewing orders, regimens and verifying that all necessary requirements are met prior to patient appointment date.
- Preparation of upcoming patient labs when required.
- Coordination of Specialty Pharmacy/Free Drug Programs and medication delivery.
- Retrieving the appropriate medication from inventory.
- Prepares intravenous (IV) admixtures or other sterile products accurately and following sterility guidelines.
- Assists in ordering, receiving, unpacking and storing pharmaceuticals and supplies in appropriate locations.
- Stock and maintain medications. Notify Pharmacist when supplies/products need to be ordered.
- Completing paperwork related to filling prescriptions and receiving drug orders.
- Assists clinical staff when necessary.
- Adheres to infection-control procedures, policies and regulations.
- Ensures compliance with all local, State, Federal laws and statutes which are directly applicable to the company.
- Maintains a clean and safe working environment and reports any potential or actual equipment failures.
- Follows established policies, procedures, protocols, directives and pharmacy operation standards.
- Other duties as assigned.
- High School Diploma or equivalent
- State of Michigan Pharmacy Technician license or similar license/registration/certification
- Previous experience in pharmacy, infusion experience preferred but not required.
- Basic mathematical skills.
- Proficient typing skills.
- Strong attention to detail is essential in this role.
- Strong attention to detail is essential in this role.
- Physical Requirement - Hearing (Frequently)
- Physical Requirement - Sitting (Occasionally)
- Physical Requirement - Standing (Frequently)
- Physical Requirement - Talking (Frequently)
- Physical Requirement - Walking (Frequently)
- Physical Requirement - Near Vision (Constantly)
- Physical Requirement - Color Discrimination (Occasionally)
- Physical Requirement - Use of keyboard, mouse and/or computer equipment (Occasionally)
- Occupational Exposure/Risk Potential - Inside office environment (Applicable)
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- High school or equivalent (Preferred)
- Pharmacy Technician Experience: 1 year (Preferred)
- mixing: 1 year (Preferred)
- Pharmacy Technician Certification (Preferred)
- PTCB Certification (Preferred)
Apply Now
Job Title: Registered Nurse (Infusion Nurse)
Department: Grand Haven, MI
FLSA Status: Non-Exempt (Hourly)
Manager Title: Clinical Nurse Lead
Position Summary: The Registered Nurse (RN) is responsible for initiating and maintaining intravenous lines and tubing, administering medication and fluid therapy. They provide a safe, efficient and therapeutically effective care environment which ensures the self-respect, personal dignity, rights and physical safety of each patient.
Essential Functions & Responsibilities:
- Provides comprehensive nursing assessment.
- Establishes IV access for infusion patients, including port access and deaccess, PICC line use and care.
- Administers intramuscular and subcutaneous injections.
- Administers medication through IV and monitors patient throughout the infusion, accurately documents all nursing care in the EMR .
- Maintains a cordial, accommodating, and welcoming presence with patients at all times.
- Provides for the comfort, safety, privacy, and confidentiality of patients.
- Gain a knowledge of the medications that are administered at IA and the process of delivery. Actively participate in education about new medication and updates to the current formulary.
- Initiates and provides emergency care services as appropriate in life-threatening situations.
- Other duties as assigned.
- Graduate of accredited RN School of Nursing.
- Valid RN license in the state employed.
- Valid CPR certification.
- EMR Experience.
- 2 years of nursing experience preferred.
- Thorough knowledge and understanding of protocol, procedures, and standards within the area of infusion expertise.
- Excellent interpersonal relationship and communication skills in order to collaborate with patients, families, staff, providers, and community health team
- Technical leadership skills within area of expertise.
- Experience with Microsoft Office Suite, Microsoft 365.
- Physical Requirement - Feeling (sensing textures and temperatures) (Frequently)
- Physical Requirement - Fine Motor Skills (pinching, gripping, etc) (Frequently)
- Physical Requirement - Hearing (Frequently)
- Physical Requirement - Pushing/pulling (Occasionally)
- Physical Requirement - Reaching (Occasionally)
- Physical Requirement - Sitting (Frequently)
- Physical Requirement - Standing (Frequently)
- Physical Requirement - Stooping/crouching/kneeling/crawling (Occasionally)
- Physical Requirement - Talking (Frequently)
- Physical Requirement - Tasting/smelling (Occasionally)
- Physical Requirement - Walking (Frequently)
- Physical Requirement - Near Vision (Constantly)
- Physical Requirement - Color Discrimination (Occasionally)
- Physical Requirement - Use of keyboard, mouse and/or computer equipment (Constantly)
- Physical Requirement - Lift up to 35 pounds without assistance (Occasionally)
- Mental Requirement - Ability to work effectively and efficiently in high stress and conflict situations.
- Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
- Mental Requirement - Ability to work and sustain attention with distractions and/or interruptions.
- Mental Requirement - Ability to interact appropriately with a variety of individuals including patients/colleagues.
- Mental Requirement - Ability to understand, remember and follow verbal and written instructions.
- Mental Requirement - Ability to perform under stress and/or in emergencies.
- Occupational Exposure/Risk Potential - Inside office environment (Applicable)
- Occupational Exposure/Risk Potential - Airborne communicable diseases (Applicable)
- Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid (Applicable)
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Clinic
- Outpatient
- Day shift
- Monday to Friday
- Nursing: 2 years (Required)
- EMR systems: 2 years (Preferred)
- Infusion: 1 year (Preferred)
- RN License (Required)
- CPR Certification (Required)
Apply Now
Job Title: Patient Care Coordinator
Department: Patient Access
Location: TBD
FLSA Status: Full Time-Non-Exempt (Hourly)
Manager Title: Patient Access Manager
Position Summary: The Patient Care Coordinator serves as a liaison between patients, colleagues, referral sources, and other healthcare professionals to facilitate a smooth referral process.
Essential Functions & Responsibilities:
- Serve as patient advocate to ensure a smooth and timely referral process.
- Maintain ongoing tracking and appropriate documentation on referrals to provide continued team awareness pertaining to referral status.
- Gather information and capture data as required in various systems.
- Coordinate with all referral process stakeholders to ensure receipt of complete and accurate information required to process and effectively communicate expectations about the referral process with patients and providers.
- Identify barriers and participate in process improvement initiatives.
- Coordinate with stakeholders to resolve delays in the order.
- Respond to provider and patient needs in a professional and creative manner.
- Actively participates in daily team huddles.
- Maintains HIPAA compliance.
- Travel as needed with occasional overnight travel.
- Other duties and projects as assigned.
- High School Diploma or equivalent required.
- Formal post-secondary education preferred.
- 2+ years experience working in healthcare setting
- Knowledge of medical referral process, prior authorization, and insurance benefits
- Proven track record as team collaborator while managing multiple priorities for timely outcomes.
- Proven track record of customer service experience in managing complicated situations and conversations.
- Demonstration of improvement orientation
- Proficiency in Microsoft Office, including Outlook, Excel, Word, Teams and SharePoint.
- Knowledge of infusion drugs a plus
- Excellent typing skills.
- Strong attention to detail is essential in this role.
- Highly organized.
- Highly empathetic
- Adaptive to change
- Demonstrated ability to collaborate with others to achieve outcomes
- Exercises sound, professional judgment
- Strong customer service focus
- Physical Requirement – Hearing (Frequently)
- Physical Requirement – Sitting (Frequently)
- Physical Requirement – Standing (Occasionally)
- Physical Requirement – Talking (Frequently)
- Physical Requirement – Walking (Occasionally)
- Physical Requirement – Near Vision (Constantly)
- Physical Requirement – Color Discrimination (Occasionally)
- Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly)
- Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
- Mental Requirement - Ability to work and sustain attention with distractions and/or interruptions.
- Mental Requirement - Ability to interact appropriately with a variety of individuals including patients/colleagues/provider offices.
- Mental Requirement - Ability to understand, remember and follow verbal and written instructions.
- Mental Requirement - Ability to perform under stress.
- Occupational Exposure/Risk Potential – Inside office environment (Applicable)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Grand Rapids, MI 49525: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Work Location: In person
Apply Now
Job Title: Nurse Practitioner
Department: AOC
FLSA Status: Exempt (Salaried)
Manager Title: VP of Operations
Position Summary: The Nurse Practitioner is responsible for diagnosing, treating, and managing patients in a Rheumatology practice while also providing direct care and oversight to a wide variety of patients in an outpatient infusion setting working with a collaborating physician. Expected to provide leadership and guidance to the healthcare team. Also responsible for participating on a research team as a sub-investigator .
Essential Functions & Responsibilities:
· Maintains a cordial, accommodating, and welcoming presence with patients at all times.
· Conduct thorough patient assessments, including medical history, physical exam and testing.
· Formulate accurate diagnosis and treatment plan working with collaborating physician.
· Prescribes medications, therapies, and treatment regimens.
· Complies with necessary regulatory standards and licensure requirements mandated by Federal and State Agencies (i.e. HIPAA, OSHA, and CPR certification)
· Provides for the comfort, safety, privacy, and confidentiality of patients.
· Accountable for assessing if patients are appropriate for infusion therapy and for treating any infusion reactions.
· Assesses data and lab results on each patient, discriminating between normal and abnormal findings and following up as needed.
· Answers patient questions regarding therapies and side effects in person and over the phone.
· Collaborates with referring physicians in developing an individualized plan of care for patients when needed.
· Maintains accurate medical records and completes in a timely manner.
· Provides leadership, direction, and assistance during emergencies while maintaining a comforting and reassuring environment for patients.
· Provides leadership to the health care team and is willing to assist them as needed.
· Provides educational materials and follow-up visit instructions to patients as indicated.
· Designs, develops, and implements education programs to supplement practice and community-based needs.
· Other duties as assigned.
Knowledge, Skills & Abilities:
· Advanced Practice Registered Nurse (APRN) license required.
· Bachelor’s degree in Nursing required.
· At least 3 years of experience as Nurse Practitioner. Advanced nursing skills within area of specialty.
· Certification/Licensure: State of Michigan Licensed Registered Nurse or licensure pending as documented by temporary licensure.
· Thorough knowledge and understanding of protocol, procedures, and standards within the area of infusion expertise.
· Ability to provide operational guidance and leadership to technical staff in area of specialty.
· Technical leadership skills within area of expertise.
· Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
· Experience with Microsoft Office Suite, Microsoft 365
· EMR Experience (at least 1 year preferred)
PHYSICAL REQUIREMENTS:
- Physical Requirement – Hearing (Frequently)
- Physical Requirement – Sitting (Frequently)
- Physical Requirement – Standing (Occasionally)
- Physical Requirement – Talking (Frequently)
- Physical Requirement – Walking (Occasionally)
- Physical Requirement – Near Vision (Constantly)
- Physical Requirement – Color Discrimination (Occasionally)
- Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly)
- Occupational Exposure/Risk Potential – Inside office environment (Applicable)
- Creating a family-focused work environment
- Putting patient safety first
- Crafting exceptional experiences for everyone we interact with
- Open communication
- Cultivating innovative mindsets
Job Type: Full-time
Standard shift:
- Day shift
Weekly schedule:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Apply Now
Job Title: Clinical Research Nurse Department:
Research Location: Plymouth
FLSA Status: Hourly/Non-Exempt
Manager Title: Director of Research
About Us: Infusion Associates is multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leadingedge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.
Position Summary: The Clinical Research Nurse oversees and coordinates the daily activities of various clinical research studies. They work together with the study team on all aspects of the clinical trial process from study start up through study close out.
Essential Functions & Responsibilities:
- Site feasibility and protocol review
- Protocol implementation: recruitment and screening of patients, informed consent process, study procedure coordination/treatment administration, investigational product accountability, data collection, case report form entry, and query resolution
- Participation in investigator meetings; facilitate site initiation visits, monitoring visits, and close out visits
- Participation in screening, enrollment, and protocol execution
- Strategize and implement solutions to aide in success of a growing research program
- Associates degree in Nursing required, bachelor’s degree in nursing preferred
- Current state of Minnesota RN License required
- Minimum 1 year clinical research coordination preferred
- Extremely detail oriented with exceptional organizational skills; ability to manage time and prioritize workflow
- Highly motivated with the ability to work as a team player as well as independently while managing a variety of protocols simultaneously
- Creative solution-based problem solving, critical thinking skills, and clinical judgment
- Willingness to accept and adapt to change in a fast-paced and complex work environment
- Experience working with Microsoft Office
- Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
- Mental Requirement - Ability to work and sustain attention with distractions and/or interruptions.
- Mental Requirement - Ability to interact appropriately with a variety of individuals including customers/clients.
- Mental Requirement - Ability to understand, remember and follow verbal and written instructions.
- Mental Requirement - Ability to work effectively and efficiently in high stress and conflict situations.
- Mental Requirement - Ability to perform under stress and/or in emergencies.
- Physical Requirement- Wear PPE for extended period
- Physical Requirement - Feeling (sensing textures and temperatures) (Frequently)
- Physical Requirement - Fine Motor Skills (pinching, gripping, etc) (Frequently)
- Physical Requirement - Hearing (Frequently)
- Physical Requirement - Pushing/pulling (Occasionally)
- Physical Requirement - Reaching (Occasionally)
- Physical Requirement - Sitting (Frequently)
- Physical Requirement - Standing (Frequently)
- Physical Requirement - Stooping/crouching/kneeling/crawling (Occasionally)
- Physical Requirement - Talking (Frequently)
- Physical Requirement - Tasting/smelling (Occasionally)
- Physical Requirement - Walking (Frequently)
- Physical Requirement - Near Vision (Constantly)
- Physical Requirement - Color Discrimination (Occasionally)
- Physical Requirement - Use of keyboard, mouse and/or computer equipment (Constantly)
- Physical Requirement - Lift up to 35 pounds without assistance (Occasionally)
- Occupational Exposure/Risk Potential - Inside office environment (Applicable)
- Occupational Exposure/Risk Potential - Airborne communicable diseases (Applicable)
- Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid (Applicable)
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Clinical research: 1 year (Required)
- Clinical trials: 1 year (Required)
- BLS Certification (Preferred)
- LPN (Preferred)
- RN (Preferred)
Apply Now
Job Title: Patient Access Specialist
Department: Patient Access
Location: Grand Rapids, MI
FLSA Status: Non-Exempt (Hourly)
Manager Title: Patient Access Manager
About Us:
Infusion Associates is private equity backed multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.
Position Summary:
We are seeking an experienced administrative professional with an interest in joining a family-oriented team poised for organization and professional growth. Responsible for many functions in regard to patient access including, but not limited to, triage phone calls, patient scheduling, as well as knowledge of order and insurance requirements.
Essential Functions & Responsibilities:
- Address and resolve a high volume of incoming calls daily
- Actively listening to each caller, ensuring each caller feels supported and valued
- Coordinating patient schedules with accuracy to the current therapy and location
- Accurately entering patient information
- Work to find resolution when needed
- Maintain quality metric goals while providing best in class customer service
- Ability to accurately multitask between systems, departments, and locations
- Keep thorough documentation in patient charts
- Remain HIPAA compliant, always ensuring the patient’s right to privacy, safety, and confidentiality are maintained
- Other duties as assigned.
- Professionally answer high volume of incoming calls
- Active listening skills
- Strong decision-making skills
- Proficiency with computers
- Adaptability and accountability
- Professional phone voice and demeanor
- Excellent typing skills, 65 wpm +
- Mental Requirement – Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
- Mental Requirement- Ability to work and sustain attention with distraction and/or interruptions
- Mental Requirement – Ability to interact appropriately with a variety of individuals including customers/clients
- Mental Requirement- Ability to understand, remember and follow verbal and written instruction
- Mental Requirement – Ability to work effectively and efficiently in high stress and conflict situations
- Mental Requirement – Ability to perform under stress and/or in emergencies
- Physical Requirement- Feeling (sensing textures and temperatures) (Frequently)
- Physical Requirement – Fine Motor Skill (pinching, gripping, etc.) (Frequently)
- Physical Requirement – Hearing (Frequently)
- Physical Requirement - Pushing/pulling (Occasionally)
- Physical Requirement – Reaching (Occasionally)
- Physical Requirement - Sitting (Frequently)
- Physical Requirement - Standing (Occasionally)
- Physical Requirement – Talking (Frequently)
- Physical Requirement - Near vision (Constantly)
- Physical Requirement - Color Discrimination (Occasionally)
- Physical Requirement – Use of keyboard, mouse, and/or computer equipment (Constantly)
- Occupational Exposure/Risk Potential- inside office environment (Applicable)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Grand Rapids, MI 49525: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Apply Now
Job Title: Patient Access Specialist
Department: Patient Access
FLSA Status: Non-Exempt (Hourly)
Manager Title: Patient Access Manager
About Us:
Infusion Associates is private equity backed multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.
Position Summary:
We are seeking an experienced administrative professional with an interest in joining a family-oriented team poised for organization and professional growth. Responsible for many functions in regard to patient access including, but not limited to, triage phone calls, patient scheduling, as well as knowledge of order and insurance requirements
Essential Functions & Responsibilities:
· Accurately address, resolve and process a high volume of incoming referrals daily in a timely manner. This includes urgent, same day referrals.
· Coordinating referral to patient schedules with accuracy to the current therapy and location
· Accurately entering patient information
· High attention to detail
· Work to find resolution when needed
· Maintain quality metric goals while providing best in class costumer service
· Ability to accurately multitask between systems, departments, and locations
· Keep thorough documentation in patient charts
· Remain HIPAA compliant, always ensuring the patient’s right to privacy, safety, and confidentiality are maintained
· Understand and apply office policy and procedures
· Other duties as assigned.
Knowledge, Skills & Abilities:
· Professional
· Organization with high attention to detail
· Assemble and organize data received
· Accuracy in data entry
· Strong decision-making skills
· Proficiency with computers
· Adaptability and accountability
· Excellent typing skill
Experience:
· High School Diploma
· 1-year experience in the healthcare intake department preferred
Physical Requirements/Working Conditions:
Mental Requirement – Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
· Mental Requirement- Ability to work and sustain attention with distraction and/or interruptions
· Mental Requirement – Ability to interact appropriately with a variety of individuals including customers/clients
· Mental Requirement- Ability to understand, remember and follow verbal and written instruction
· Mental Requirement – Ability to work effectively and efficiently in high stress and conflict situations
· Mental Requirement – Ability to perform under stress and/or in emergencies
· Physical Requirement- Feeling (sensing textures and temperatures) (Frequently)
· Physical Requirement – Fine Motor Skill (pinching, gripping, etc.) (Frequently)
· Physical Requirement – Hearing (Frequently)
· Physical Requirement - Pushing/pulling (Occasionally)
· Physical Requirement – Reaching (Occasionally)
· Physical Requirement - Sitting (Frequently)
· Physical Requirement - Standing (Occasionally)
· Physical Requirement – Talking (Frequently)
· Physical Requirement - Near vision (Constantly)
· Physical Requirement - Color Discrimination (Occasionally)
· Physical Requirement – Use of keyboard, mouse, and/or computer equipment (Constantly)
· Occupational Exposure/Risk Potential- inside office environment (Applicable
**Job descriptions are subject to change to meet organizational requirements. The employer has the right to change job descriptions as necessary. **
At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
- Grand Rapids, MI 49525: Reliably commute or planning to relocate before starting work (Required)
Apply Now
Job Title: Insurance Verification & Authorization Specialist
Department: Revenue Cycle
FLSA Status: Non-Exempt (Hourly)
Manager Title: Director of Revenue Cycle
About Us:
Infusion Associates is a multi-site, outpatient infusion center founded in 2001 with goals to provide high quality, cost effective, alternative sites of care for medically prescribed intravenous infusion therapy. We are our patient’s trusted partner and friend. Our goal is to be the standard of care they want and need. We believe that the environment we create is just as important as the type of medication our patients receive. Our promise is this: once you come through our doors, you are family.
Position Summary: Performs daily Insurance Verification and Prior Authorization activities to support the Revenue Cycle process.
Essential Functions & Responsibilities:
- Verifies insurance coverage prior to patient visit.
- Verifies insurance benefits, coverage of ordered services and provides patient cost estimate.
- Works with insurance companies to obtain the necessary prior authorizations for services prior to patient visit.
- Maintains current knowledge of payer policies and requirements.
- Answers requests from patients, payers and other departments related to coverage of infusion services and prior authorizations.
- Serves as a resource to team members and other departments related to insurance benefits and prior authorizations.
- Actively participates in daily team huddles.
- Maintains HIPAA compliance.
- Other duties and projects as assigned.
- 2 years related multi-site, multi- state Revenue Cycle experience and/or training; or equivalent combination of education and experience.
- High School Diploma or equivalent.
- Proficiency in Microsoft Office, including Outlook, Excel, Word, Teams and SharePoint.
- Ability to work efficiency and effectively under tight deadlines and high work volume
- Knowledge of infusion drugs a plus
- Experience with Allscripts PM and OncoEMR a plus.
- Knowledge of medical billing and coding.
- Excellent problem-solving skills.
- Good analytical, accounting, and mathematical skills.
- Strong interpersonal and communication skills.
- Proficient typing skills.
- Strong attention to detail is essential in this role.
- Physical Requirement - Hearing (Frequently)
- Physical Requirement - Sitting (Frequently)
- Physical Requirement - Standing (Occasionally)
- Physical Requirement - Talking (Frequently)
- Physical Requirement - Walking (Occasionally)
- Physical Requirement - Near Vision (Constantly)
- Physical Requirement - Color Discrimination (Occasionally)
- Physical Requirement - Use of keyboard, mouse and/or computer equipment (Constantly)
- Occupational Exposure/Risk Potential - Inside office environment (Applicable)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Grand Rapids, MI 49525: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Insurance verification: 1 year (Preferred)
- Prior Authorization: 1 year (Preferred)
- Knowledge of Infusion Drugs: 1 year (Preferred)
- Allscripts PM: 1 year (Preferred)
Work Location: Hybrid remote in Grand Rapids, MI 49525
Apply Now
Job Title: Clinical Nurse Lead
Department: Clinical
FLSA Status: Full Time Non-Exempt
Manager Title: Operations Manager
About Us
Infusion Associates is multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.
Position Summary
The Clinical Lead is responsible for the day-to-day oversight of his/her clinic, including both staff and patient interactions. The Clinical Lead bridges communication between organizational leaders and those who provide direct patient care in order to ensure the best possible patient experience. This individual assumes responsibility for providing patient-focused health care and will supervise licensed registered nurses and medical assistants.
Essential Functions & Responsibilities
- Continues to function in accordance with Infusion Associates’ Registered Nurse job description when functioning in an infusion nurse role
- Maintains a safe environment in accordance with standards, policies, and safety regulations/ Ensures compliance with infection control policies
- Will collaborate with other Clinical Leads in the region in the daily, weekly, and monthly building of the staff schedule ensuring that all clinical spaces have coverage and ensuring resources are distributed appropriately
- Review patient schedules to ensure that adequate staffing is available to accommodate the patients that are scheduled as well as make adjustments as needed for employee absences and PTO requests
- Involvement in the LEAN process and continual improvement of established standard work
- Has a working knowledge of and supports organizational policies and procedures. Assists in the development and improvement of policies, procedures, and processes in coordination with organizational leaders and according to Infusion Associates’ policy development process to ensure quality services are being provided.
- Facilitates huddles, engages staff, and embraces continual improvement using the huddle board and other LEAN tools
- Maintains the huddle board with the assistance of the providers who help cascade information from the Tier 2 huddles to the Tier 1 huddles
- Responsible to provide immediate feedback to downlines, perform performance reviews on an annual basis at minimum and new hire 90-day reviews. Concerns should be brought to the attention of HR and Director of Ops
- Coordinates the servicing of the office equipment and ensures his/her site is equipped with necessary supplies, communicating shortages through huddles
- Assists patients, patients’ families, referring physicians, and third-party carriers to resolve patient-related issues
- Demonstrates awareness of limitations of institutional resources, seeks to maximize schedule or reschedule patients to efficiently utilize resources to include backfilling to cover cancellations or adding urgent appointments
- Assists employees in training, understanding, and following the office’s compliance regarding HIPAA, OSHA, cybersecurity, and procedures manuals
- Motivates staff, communicates organization goals and inspires the team to achieve these goals
- Responsible for the site’s employee engagement budget
- Assists the Director of Operations in recruiting, hiring, orientation, development, and evaluation of clinical staff
- Handle time and attendance/HRIS system, checking timecards and managing vacation/PTO approvals and denials
- Responsible for site quality measures, achieving goals and reporting results to leadership
- Achieve and maintain high quality in work, client relations and team relations
- Consistently meet deadlines, while maintaining high quality work
- Establish and maintain a rapport with clients and vendors
- Support other Clinical Leaders and their teams as necessary to cover PTO
- Manage and facilitate the efficient operation of the office
- Process and coordinate the on-boarding of new employees, check in with new staff
- Makes sure that all training, competencies, and certifications are current for clinical staff
- Performs other related duties as assigned or requested
- Scheduling flu shot clinics and CPR
- Associates degree in Nursing required, bachelor’s degree in nursing preferred
- 1 year experience in LEAN methodology or leading teams preferred or a combination of education and experience
- Current unencumbered Michigan RN License. Experience in infusion medicine, delegating to unlicensed personnel, and in making confident, independent, professional decisions regarding patient care
- BLS Certification
- Effective written and communication skills
- Working knowledge of computers and their applications
- Basic pharmacology
- Medical math skills
- Use of all computer systems implemented at Infusion Associates
- This position may oversee unlicensed personnel, students, temporary and/pr casual workers so experience with supervision is preferred
- Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
- Mental Requirement - Ability to work and sustain attention with distractions and/or interruptions.
- Mental Requirement - Ability to interact appropriately with a variety of individuals including customers/clients.
- Mental Requirement - Ability to understand, remember and follow verbal and written instructions.
- Mental Requirement - Ability to work effectively and efficiently in high stress and conflict situations.
- Mental Requirement - Ability to perform under stress and/or in emergencies.
- Physical Requirement - Feeling (sensing textures and temperatures) (Frequently)
- Physical Requirement - Fine Motor Skills (pinching, gripping, etc) (Frequently)
- Physical Requirement - Hearing (Frequently)
- Physical Requirement - Pushing/pulling (Occasionally)
- Physical Requirement - Reaching (Occasionally)
- Physical Requirement - Sitting (Frequently)
- Physical Requirement - Standing (Frequently)
- Physical Requirement - Stooping/crouching/kneeling/crawling (Occasionally)
- Physical Requirement - Talking (Frequently)
- Physical Requirement - Tasting/smelling (Occasionally)
- Physical Requirement - Walking (Frequently)
- Physical Requirement - Near Vision (Constantly)
- Physical Requirement - Color Discrimination (Occasionally)
- Physical Requirement - Use of keyboard, mouse and/or computer equipment (Constantly)
- Physical Requirement - Lift up to 35 pounds without assistance (Occasionally)
- Occupational Exposure/Risk Potential - Inside office environment (Applicable)
- Occupational Exposure/Risk Potential - Airborne communicable diseases (Applicable)
- Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid (Applicable)
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Day shift
- Monday to Friday
- Weekends as needed
- Grand Rapids, MI 49525: Reliably commute or planning to relocate before starting work (Required)
- Associate (Preferred)
- Nursing: 1 year (Preferred)
- BLS Certification (Preferred)
- RN License (Preferred)
Apply Now
Job Title: Medical Assistant
Department: Plymouth, MN Clinical
Location: Plymouth, MN
FLSA Status: Non-Exempt (Hourly)
Manager Title: Clinical Nurse Lead
About Us:
Infusion Associates is multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.
Summary: The medical assistant aids providers, nurses and patients by conducting administrative and patient care activities to keep the facility running smoothly.
Essential Functions & Responsibilities:
- Maintains a cordial, accommodating, and welcoming presence with patients at all times.
- Provides for the comfort, safety, privacy, and confidentiality of patients.
- Ensures efficient turnover of exam rooms and infusion chairs.
- Ensures exam rooms and infusion chairs are neat and clean.
- Escorts patients from waiting room to examination rooms.
- Prepares patients for examination, takes vitals, and records patients' health history.
- Ensures patient charts contain all pertinent information and are placed in designated areas for provider use.
- Photocopy information given to patients, and place copies in appropriate charts.
- Obtain intravenous access on a patient and removal of intravenous access on a patient.
- Gain a knowledge of the medications that are administered at IA and the process of delivery.
- Stocking medical supplies and linens
- Perform pre-op duties I.E vitals, EKG, lab draw, etc
- Maintains track of and orders medical and office supplies
- SQ Injections
- Perform other duties as assigned.
- High school diploma or GED required; completion of an accredited medical assistance certification program preferred.
- Excellent interpersonal skills.
- Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
- Detail-oriented and highly organized.
- Firm grasp on medical practices, administrative processes, and organizational policies
- Knowledge of patient care and examination procedures.
- Must be able to maintain confidentiality at all times
- Ability to work efficiency and effectively under tight deadlines and high work volume.
- Knowledge of infusion drugs a plus.
- Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
- Mental Requirement - Ability to work and sustain attention with distractions and/or interruptions.
- Mental Requirement - Ability to interact appropriately with a variety of individuals including customers/clients.
- Mental Requirement - Ability to understand, remember and follow verbal and written instructions.
- Mental Requirement - Ability to work effectively and efficiently in high stress and conflict situations.
- Mental Requirement - Ability to perform under stress and/or in emergencies.
- Physical Requirement - Feeling (sensing textures and temperatures) (Frequently)
- Physical Requirement - Fine Motor Skills (pinching, gripping, etc) (Frequently)
- Physical Requirement - Hearing (Frequently)
- Physical Requirement - Pushing/pulling (Occasionally)
- Physical Requirement - Reaching (Occasionally)
- Physical Requirement - Sitting (Frequently)
- Physical Requirement - Standing (Frequently)
- Physical Requirement - Stooping/crouching/kneeling/crawling (Occasionally)
- Physical Requirement - Talking (Frequently)
- Physical Requirement - Tasting/smelling (Occasionally)
- Physical Requirement - Walking (Frequently)
- Physical Requirement - Near Vision (Constantly)
- Physical Requirement - Color Discrimination (Occasionally)
- Physical Requirement - Use of keyboard, mouse and/or computer equipment (Constantly)
- Physical Requirement - Lift up to 35 pounds without assistance (Occasionally)
- Occupational Exposure/Risk Potential - Inside office environment (Applicable)
- Occupational Exposure/Risk Potential - Airborne communicable diseases (Applicable)
- Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid (Applicable)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Apply Now
Job Title: Medical Billing Specialist
Department: Revenue Cycle
Location: Greenfield, WI or Hybrid Remote
FLSA Status: Non-Exempt (Hourly)
Manager Title: Director of Revenue Cycle
Position Summary: Performs day to day billing and follow-up activities to support to support the Revenue Cycle process and to ensure reimbursement for services in a timely and accurate manner.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Reviews charges and submits claims daily to payers
2. Works electronic claim rejections
3. Maintains accounts receivable by working denials and rejections in a timely manner to maintain department goals
4. Submits medical record documentation to payers as needed for claim processing
5. Submit necessary claim appeals to payers, adhering to the appeals process of the insurance company.
6. Reviews all insurance credits and submit refund check or overpayment requests as needed
7. Maintains current knowledge of payer contracts, policies, and requirements
8. Identify and communicate any denial, rejection or payment trends or issues in daily huddle
9. Answers patient inquiries regarding status of accounts and documents conversations in the appropriate areas of the patient’s record
10. Resource to team members and other departments related to insurance billing
11. Actively participates in daily team huddles
12. Other duties and projects as assigned
Education/Experience:
1. 3-5 years related multi-site, multi- state Revenue Cycle experience and/or training; or equivalent combination of education and experience.
2. High School Diploma or equivalent.
3. Proficiency in Microsoft Office, including Outlook, Excel, Word, Teams and SharePoint.
4. Ability to work efficiency and effectively under tight deadlines and high work volume
5. Knowledge of infusion drugs a plus
6. Experience with Allscripts PM and OncoEMR a plus.
7. Knowledge of medical billing and coding.
8. Excellent problem-solving skills.
9. Good analytical, accounting, and mathematical skills.
10. Strong interpersonal and communication skills.
11. Proficient typing skills.
12. Strong attention to detail is essential in this role.
Physical Requirements/Working Conditions:
- Physical Requirement – Hearing (Frequently)
- Physical Requirement – Sitting (Frequently)
- Physical Requirement – Standing (Occasionally)
- Physical Requirement – Talking (Frequently)
- Physical Requirement – Walking (Occasionally)
- Physical Requirement – Near Vision (Constantly)
- Physical Requirement – Color Discrimination (Occasionally)
- Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly)
- Occupational Exposure/Risk Potential – Inside office environment (Applicable)
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- Hybrid remote
- High school or equivalent (Required)
- Medical billing: 1 year (Preferred)
- Infusion Billing: 1 year (Preferred)
- Revenue Cycle: 3 years (Preferred)
Apply Now
Job Title: Nurse Practitioner
Department: Milwaukee, WI Clinical Site
FLSA Status: Exempt (Salary)
Manager Title: Director of Operations
About Us
Infusion Associates is multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.
Position Summary:
The Nurse Practitioner is responsible for providing direct care and oversight to a wide variety of patients in an outpatient infusion setting. Expected to provide leadership and guidance to the healthcare team. Also responsible for participating on a research team as a sub-investigator as well as seeing individual patients who require preoperative exams.
Essential Functions & Responsibilities:
· Maintains a cordial, accommodating, and welcoming presence with patients at all times.
· Complies with necessary regulatory standards and licensure requirements mandated by Federal and State Agencies (i.e. HIPAA, OSHA, and CPR certification)
· Provides for the comfort, safety, privacy, and confidentiality of patients.
· Accountable for assessing if patients are appropriate for infusion therapy and for treating any infusion reactions.
· Performs routine or annual history and physical examinations as needed for specific patient populations, research protocols, and preoperative exams.
· Collaborates with pharmacist in choosing appropriate antibiotic therapy and dosing when requested.
· Collaborates with pharmacist in reviewing all orders from referring physicians for appropriateness
· Determines medical diagnosis and initiates appropriate action to facilitate treatment.
· Assesses data and lab results on each patient, discriminating between normal and abnormal findings and following up as needed.
· Answers patient questions regarding therapies and side effects in person and over the phone.
· Collaborates with referring physicians in developing an individualized plan of care for patients when needed.
· Provides leadership, direction, and assistance during emergencies while maintaining a comforting and reassuring environment for patients.
· Provides leadership to the health care team and is willing to assist them as needed.
· Provides educational materials and follow-up visit instructions to patients as indicated.
· Designs, develops, and implements education programs to supplement practice and community-based needs.
· Other duties as assigned.
Knowledge, Skills & Abilities:
· Advanced Practice Registered Nurse (APRN) license required.
· Bachelor’s degree in Nursing required.
· At least 3 years of experience as Nurse Practitioner. Advanced nursing skills within area of specialty.
· Certification/Licensure: State of Wisconsin Licensed Registered Nurse or licensure pending as documented by temporary licensure.
· Thorough knowledge and understanding of protocol, procedures, and standards within the area of infusion expertise.
· Ability to provide operational guidance and leadership to technical staff in area of specialty.
· Technical leadership skills within area of expertise.
· Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
· Experience with Microsoft Office Suite, Microsoft 365
· EMR Experience (at least 1 year preferred)
Physical/Environmental/ Mental Requirements and Working Conditions:
· Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
· Mental Requirement - Ability to work and sustain attention with distractions and/or interruptions.
· Mental Requirement - Ability to interact appropriately with a variety of individuals including customers/clients.
· Mental Requirement - Ability to understand, remember and follow verbal and written instructions.
· Mental Requirement - Ability to work effectively and efficiently in high stress and conflict situations.
· Mental Requirement - Ability to perform under stress and/or in emergencies.
· Physical Requirement - Feeling (sensing textures and temperatures) (Frequently)
· Physical Requirement - Fine Motor Skills (pinching, gripping, etc) (Frequently)
· Physical Requirement - Hearing (Frequently)
· Physical Requirement - Pushing/pulling (Occasionally)
· Physical Requirement - Reaching (Occasionally)
· Physical Requirement - Sitting (Frequently)
· Physical Requirement - Standing (Frequently)
· Physical Requirement - Stooping/crouching/kneeling/crawling (Occasionally)
· Physical Requirement - Talking (Frequently)
· Physical Requirement - Tasting/smelling (Occasionally)
· Physical Requirement - Walking (Frequently)
· Physical Requirement - Near Vision (Constantly)
· Physical Requirement - Color Discrimination (Occasionally)
· Physical Requirement - Use of keyboard, mouse and/or computer equipment (Constantly)
· Physical Requirement - Lift up to 35 pounds without assistance (Occasionally)
· Occupational Exposure/Risk Potential - Inside office environment (Applicable)
· Occupational Exposure/Risk Potential - Airborne communicable diseases (Applicable)
· Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid (Applicable)
At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Come join our collaborative and family-oriented team!
Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Infusion Associates HR Department, 616-954-0600.
Job Type: Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
- Monday to Friday
- Weekend availability
- Clinic
- In-person
- Outpatient
- Milwaukee, WI: Reliably commute or planning to relocate before starting work (Required)
- Bachelor's (Required)
- Nurse Practitioner: 3 years (Required)
- EMR systems: 1 year (Preferred)
- APRN (Required)
Apply Now
Job Title: Registered Nurse (RN) - Infusion
Department: East Lansing MI Clinical Site
Location: East Lansing, MI
FLSA Status: Non-Exempt (Hourly)
Manager Title: Clinical Nurse Lead
About Us: Infusion Associates is a multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.
Position Summary: The RN is responsible for initiating and maintaining intravenous lines and tubing, administering medication and fluid therapy. They provide a safe, efficient, and therapeutically effective care environment which ensures the self-respect, personal dignity, rights, and physical safety of each patient.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Establishes IV access for infusion patients, including port access and de-access, PICC line use and care.
2. Administers intramuscular and subcutaneous injections.
3. Administers medication through IV and monitors patient throughout the infusion, accurately documents all nursing care in the EMR.
4. Provides comprehensive nursing assessment.
5. Maintains a cordial, accommodating, and welcoming presence with patients. Provides for the comfort, safety, privacy, and confidentiality of patients.
6. Gain a knowledge of the medications that are administered at IA and the process of delivery. Actively participate in education about new medication and updates to the current formulary.
7. Initiates and provides emergency care services as appropriate in life-threatening situations.
Knowledge, Skills & Abilities:
1. Education: Graduate of accredited RN School of Nursing.
2. Licenses/Certification
3. Valid RN license in the state employed.
4. Valid CPR certification.
5. At least two years of nursing experience required.
6. Excellent interpersonal and communication skills to collaborate and build relationships with patients, families, staff, providers, and community health team.
Physical Requirements/Working Conditions:
· Physical Requirement - Feeling (sensing textures and temperatures) (Frequently)
· Physical Requirement - Fine Motor Skills (pinching, gripping, etc) (Frequently)
· Physical Requirement - Hearing (Frequently)
· Physical Requirement - Pushing/pulling (Occasionally)
· Physical Requirement - Reaching (Occasionally)
· Physical Requirement - Sitting (Frequently)
· Physical Requirement - Standing (Frequently)
· Physical Requirement - Stooping/crouching/kneeling/crawling (Occasionally)
· Physical Requirement - Talking (Frequently)
· Physical Requirement - Tasting/smelling (Occasionally)
· Physical Requirement - Walking (Frequently)
· Physical Requirement - Near Vision (Constantly)
· Physical Requirement - Color Discrimination (Occasionally)
· Physical Requirement - Use of keyboard, mouse and/or computer equipment (Constantly)
· Physical Requirement - Lift up to 35 pounds without assistance (Occasionally)
· Occupational Exposure/Risk Potential - Inside office environment (Applicable)
· Occupational Exposure/Risk Potential - Airborne communicable diseases (Applicable)
· Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid (Applicable)
Infusion Associates grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.
Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the IA HR Department at 616-954-0600.
Job Types: Per diem
Benefits:
- 401(k)
- 401(k) matching
- Free parking
- Outpatient
- Associate (Required)
- Infusion: 1 year (Preferred)
- Nursing: 2 years (Required)
- RN License (Required)
Apply Now
Job description
Job Title: Scribe
Department: Traverse City, MI Clinic
FLSA Status: Non-Exempt (Hourly)
Manager Title: Practice Manager
About Us:
Infusion Associates is a private equity-backed multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advanced practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low-cost, exceptional patient experience at every interaction.
Position Summary:
The Scribe is responsible for assisting in the documentation of patient care within the guidelines and policies of the Clinic. Scribe will assist in the documentation of patient care within the guidelines and policies of the Clinic. Enter and verify patient demographic and medical history into the EHR
Essential Functions & Responsibilities:
- Enter patient information into the electronic health record (EHR).
- Provide direct and indirect patient care within the office assistance scope of practice under the direct supervision of the physician and nursing staff.
- Perform other clerical tasks related to patient records and the EHR.
- Performs other related duties, as assigned by the supervisor or physician.
- Accompanies provider into the exam room and documents the visit in the patient’s progress note including the history, physical examination, assessment and orders, medication, and allergy lists.
- Enter information on the face sheet, including medication changes.
- Looks up patients' pertinent past medical records, at Physician’s request.
- Ensures all data entered in the EHR is accurate
- Rooms patients.
- Compile medical data and enter it into EHR.
- Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
- Clean and stock exam rooms.
- Assist supervisor, nurses, and providers as requested.
- Performs clerical duties in support of clinical research under the direction of the Schapiro Center Clinical Research Coordinator.
- Collects, records, and files patient study data and paperwork.
- Input information into the study database.
- Maintains subject files in accordance with study protocols.
- Assembles patient enrollment and visit packets.
- Perform other clerical tasks related to patient records and the EHR.
- Scan paper documents into the appropriate file in the EHR
- Assist infusion center with clerical tasks – enter scheduled patient appointments into EHR, scanning.
- Assist with chart and document preparation for patient appointments.
- Perform patient tracking.
- Bachelor of Science degree in biology, chemistry or other related field (pre-med or pre-PA students seeking experience prior to attending a professional education program) - OR -
- At least 1 year of experience as a scribe in a medical office or hospital setting
- Experience entering data into computer databases (preferably experience with electronic health records)
- Knowledge of medical terminology.
- Patient-centered; strong customer service orientation.
- Ability to handle multiple priorities and deadlines and troubleshoot and resolve problems.
- Ability to work independently, exhibit mature judgment and make sound decisions.
- Ability to handle confidential information with the utmost judgment and discretion.
- Proficiency with MS Office, including Word, Excel and Outlook
- Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
- Mental Requirement - Ability to work and sustain attention with distractions and/or interruptions.
- Mental Requirement - Ability to interact appropriately with a variety of individuals including customers/clients.
- Mental Requirement - Ability to understand, remember and follow verbal and written instructions.
- Mental Requirement - Ability to work effectively and efficiently in high stress and conflict situations.
- Mental Requirement - Ability to perform under stress and/or in emergencies.
- Physical Requirement - Feeling (sensing textures and temperatures) (Frequently)
- Physical Requirement - Fine Motor Skills (pinching, gripping, etc) (Frequently)
- Physical Requirement - Hearing (Frequently)
- Physical Requirement - Pushing/pulling (Occasionally)
- Physical Requirement - Reaching (Occasionally)
- Physical Requirement - Sitting (Frequently)
- Physical Requirement - Standing (Frequently)
- Physical Requirement - Stooping/crouching/kneeling/crawling (Occasionally)
- Physical Requirement - Talking (Frequently)
- Physical Requirement - Tasting/smelling (Occasionally)
- Physical Requirement - Walking (Frequently)
- Physical Requirement - Near Vision (Constantly)
- Physical Requirement - Color Discrimination (Occasionally)
- Physical Requirement - Use of keyboard, mouse and/or computer equipment (Constantly)
- Physical Requirement - Lift up to 35 pounds without assistance (Occasionally)
- Occupational Exposure/Risk Potential - Inside office environment (Applicable)
- Occupational Exposure/Risk Potential - Airborne communicable diseases (Applicable)
- Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid (Applicable)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
Apply Now
Job Title: IVIG Sales Executive
Department: Sales
FLSA Status: Exempt (Salary)
Manager Title: Director of Business Development
About Us:
Infusion Associates is a multi-specialty infusion provider group currently operating 13 infusion clinics across the Midwestern United States. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model enables servicing both IVIG and sub-cutaneous IG patients. We are committed to making the patient’s journey treating their chronic disease as successful and stress-free as possible. Our clinical support team is available 24/7 for patients and referring providers. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.
Position Summary:
The Ig Sales Executive will be in the pivotal role of promoting and selling Ig therapies to key specialties for the care of chronic and complex patients. While the role showcases Ig self-injectable options, highlighting Infusion Associates’ multiple range of Ig delivery capabilities including IVIg treatments within our clinics is also fundamental to this position.
This position will include the management and development of key advocacy and account relationships (Neuro, Rheum, Gastro, Immunology, Dermatology, etc.) for growth within the Ig market as well as implement programs designed to increase Infusion Associates utilization. Communicating information on business conditions (competitive and marketplace activities) that may affect strategies is vital. The Sales Executive will have knowledge of and participate in Ig appropriate conventions, meetings, symposiums, and trade shows. The Sales Executive will have a history of increasing a territory’s market share as well as exceeding assigned territory sales goals. The position requires the ability to travel throughout territory, which can include Illinois, Wisconsin, Indiana, Minnesota, Ohio, and Michigan.
Essential Functions & Responsibilities:
• Exceed Revenue and Margin quota targets within assigned territory
• Identify prospective, high-volume referral sources in target disease areas for assigned area
• Develop preferred relationships with identified high-volume referral sources and their support teams
• Provide feedback to management on sales, market, and customer issues
• Join and attend key professional organizations to increase visibility of the company and increase business opportunities
• Provide / Coordinate Educational In-Services to accounts as needed
• Attend sales and staff meetings and participate in sales conference calls as scheduled
• Participate in exhibits and seminars to promote the company.
• Collaborate with Business Development/Operations on new and existing business.
• Complete required administrative duties, including compliance with CRM use and expense reports
• Other duties as assigned.
Knowledge, Skills & Abilities:
• Bachelor’s Degree required in a life science, business/marketing, public relations, or communications
• Minimum 3-5 years IG sales experience
• Validated history of meeting / exceeding sales goals in the Ig industry
• Fearless creativity in search of new / incremental market opportunities
• Extensive travel within assigned territory
Physical Requirements/Working Conditions:
• Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources
• Mental Requirement - Ability to work and sustain attention with distractions and/or interruptions
• Mental Requirement - Ability to interact appropriately with a variety of individuals including customers/clients
• Mental Requirement - Ability to understand, remember and follow verbal and written instructions
• Mental Requirement - Ability to work effectively and efficiently in high stress and conflict situations
• Mental Requirement - Ability to perform under stress and/or in emergencies
• Physical Requirement - Feeling (sensing textures and temperatures) (Frequently)
• Physical Requirement - Fine Motor Skills (pinching, gripping, etc.) (Frequently)
• Physical Requirement - Hearing (Frequently)
• Physical Requirement - Pushing/pulling (Occasionally)
• Physical Requirement - Reaching (Occasionally)
• Physical Requirement - Sitting (Frequently)
• Physical Requirement - Standing (Frequently)
• Physical Requirement - Stooping/crouching/kneeling/crawling (Occasionally)
• Physical Requirement - Talking (Frequently)
• Physical Requirement - Tasting/smelling (Occasionally)
• Physical Requirement - Walking (Frequently)
• Physical Requirement - Near Vision (Constantly)
• Physical Requirement - Color Discrimination (Occasionally)
• Physical Requirement - Use of keyboard, mouse and/or computer equipment (Constantly)
• Physical Requirement - Lift up to 35 pounds without assistance (Occasionally)
• Occupational Exposure/Risk Potential - Inside office environment (Applicable)
• Occupational Exposure/Risk Potential - Airborne communicable diseases (Applicable)
• Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid (Applicable)
At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Come join our collaborative and family-oriented team!
Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Infusion Associates HR Department, 616-954-0600.
Job Type: Full Time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
If you’re a healthcare professional who’s fully committed to making patients feel like they’re right at home, you may make a great addition to our team. If you’re a Doctor of Medicine (MD), Nurse Practitioner, Registered Nurse, have a Bachelor of Science in Nursing (BSN), are a Certified Medical Assistant, a Certified Pharmacy Technician, or have experience working in a medical office, we’d love to hear from you.
Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Emina Hamzagic, HR Generalist, 616-954-0600 or hr@infusionassociates.com.