Patient Access Specialist – Novi, MI

Posted 3 weeks ago

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Job Title: Patient Access Specialist

Department: Patient Access

Location: Novi, MI

FLSA Status: Non-Exempt (Hourly)

Manager Title: Patient Access Manager

About Us:

Infusion Associates is a multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.

Position Summary:

We are seeking an experienced administrated professional with interest in joining a family-oriented team poised for organizational and professional growth. Responsible for many administrative functions in regard to patient intake including, but not limited to, triage phone calls, referral order processing, patient scheduling, and knowledge of insurance verification and prior authorization requirements.

Essential Functions & Responsibilities:

  • Serves as first point of contact for patient appointment check in. Greet patients in a professional and courteous manner.
  • Accurately documents and updates patient information. Providing intake forms when appropriate, obtaining and verifying insurance, taking patient picture, processing payment, and obtaining any pertinent necessary data.
  • Enrolls patient in any copay assistance program or foundation assistance if applicable.
  • Accurately schedules future patient appointments according to customized treatment plan.
  • Prioritize daily tasks, working efficiently and effectively in performing the various daily tasks.
  • Processing payments including credit card transactions correctly and sending daily receivables to finance team.
  • Running and following up on weekly reports specific to scheduling and active insurance.
  • Works closely with the patient access and billing team.
  • Maintains awareness of prior authorization expiration dates and current orders, requesting referrals when needed.
  • Follows up on patient’s cancelled and missed appointments, contacts patients to reschedule.
  • Ensures HIPAA compliance, always ensuring the patient’s right to privacy, safety, and confidentiality.
  • Understand and apply applicable office policies and procedures.
  • Works collaboratively with patient service teams and actively participates in daily huddles.
  • Other duties as assigned.

Knowledge, Skills & Abilities:

  • High School Diploma
  • Minimum 1-year experience in healthcare patient intake.
  • Knowledge and experience working with prior authorizations.
  • Have a working knowledge of current computer and the programs implemented at Infusion Associates. Allscripts, ONCO, PayerPath preferred.
  • Have a working knowledge of clinical terminology.
  • Ability to communicate effectively with various levels within the organization.
  • Time management skills necessary to multi-task in a busy environment.
  • Ability to maintain confidentiality.
  • Accuracy and attention to detail.

Infusion Associates grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.

Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Melissa Johnson, HR Department, 616-954-0600.

Job Type:



  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Bereavement leave
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Free parking
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Healthcare setting:

  • Clinic
  • Outpatient


  • 8 hour shift
  • Day shift
  • Monday to Friday


  • High school or equivalent (Preferred)


  • Healthcare Patient Intake: 1 year (Required)
  • Prior Authorizations: 1 year (Preferred)

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