Job Title: Office Manager

Department: Clinical

Location: Traverse City

FLSA Status: Exempt

Manager Title: VP of Operations

Work Location: Onsite

About Us:

Infusion Associates is a multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.

Position Summary:

We are looking for a qualified Office Manager to supervise the day-to-day operations of both the physician practice and infusion center located at our Traverse City, MI clinical site.

Essential Functions & Responsibilities:

· Responsible for managing team members including:

· Motivates staff, communicates organization goals and inspires the team to achieve these goals.

· Handling employee relations issues, escalating to the attention of HR and VP of Ops when appropriate.

· Handle time and attendance/HRIS system, checking timecards and managing vacation/PTO approvals and denials.

· Review patient schedules to ensure that adequate staffing is available to accommodate the patients that are scheduled as well as make adjustments as needed for employee absences and PTO requests.

· Responsible to provide immediate feedback to downlines, perform performance reviews on an annual basis and new hire 90-day reviews.

· Manages maintenance requests.

· Ensures clinical site is equipped with necessary supplies.

· Assists patients, patients’ families, referring physicians, and third-party carriers to resolve patient-related issues.

· Scheduling flu shot clinics and CPR training.

· Responsible for improving workflow efficiencies.

· Software management.

· Community Outreach.

· Monitor and execute standard work, policies and procedures.

· Performs other related duties as assigned or requested.

Knowledge, Skills & Abilities:

· Associate degree required, Clinical degree preferred.

· 2-4 years supervisory experience.

· Knowledge of healthcare system operations.

· Proven ability to improve efficiencies in workflows

· Patient centered; strong customer service orientation.

· Ability to handle multiple priorities and deadlines and troubleshoot and resolve problems.

· Ability to work independently, exhibit mature judgment and make sound decisions.

· Knowledge of medical terminology and ICD-9/CPT coding.

· Excellent human relations, communications, organizational and analytical skills.

· Proven use of exceptional professional judgment.

· Ability to handle confidential information with the utmost judgment and discretion

Physical Requirements/Working Conditions:

· Mental Requirement – Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.

· Mental Requirement – Ability to work and sustain attention with distractions and/or interruptions.

· Mental Requirement – Ability to interact appropriately with a variety of individuals including customers/clients.

· Mental Requirement – Ability to understand, remember and follow verbal and written instructions.

· Mental Requirement – Ability to work effectively and efficiently in high stress and conflict situations.

· Mental Requirement – Ability to perform under stress and/or in emergencies.

· Physical Requirement – Fine Motor Skills (pinching, gripping, etc) (Occasionally)

· Physical Requirement – Hearing (Frequently)

· Physical Requirement – Pushing/pulling (Occasionally)

· Physical Requirement – Reaching (Occasionally)

· Physical Requirement – Sitting (Frequently)

· Physical Requirement – Standing (Frequently)

· Physical Requirement – Stooping/crouching/kneeling/crawling (Occasionally)

· Physical Requirement – Talking (Frequently)

· Physical Requirement – Walking (Frequently)

· Physical Requirement – Near Vision (Constantly)

· Physical Requirement – Color Discrimination (Occasionally)

· Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly)

· Physical Requirement – Lift up to 35 pounds without assistance (Occasionally)

· Occupational Exposure/Risk Potential – Inside office environment (Applicable)

· Occupational Exposure/Risk Potential – Airborne communicable diseases (Applicable)

· Occupational Exposure/Risk Potential – Bloodborne pathogens or bodily fluid (Applicable)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Nursing: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• RN License (Preferred)

Ability to Relocate:

• Traverse City, MI 49686: Relocate before starting work (Required)

Work Location: In person

This position is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or any other communication, whether written or oral, between the employee and the company, shall alter the at-will nature of the employment relationship.

At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600.