Job Title: Copay Assistance Specialist

Department: Revenue Cycle

Location: Grand Rapids, MI or Hybrid Remote Grand Rapids, MI

FLSA Status: Non-Exempt (Hourly)

Manager Title: Reimbursement Manager

About Us:

Infusion Associates is a multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.

Position Summary:

Performs day to day Copay Assistance and follow-up activities to support the Revenue Cycle and to ensure reimbursement for services in a timely and accurate manner.

Essential Functions & Responsibilities:

· Enrolls patients in available copay assistance programs

· Maintains tasks in the Copay Assistance inbox to meet or exceed department goals

· Daily submission of copay assistance claims

· Posting of copay assistance payments

· Maintains copay assistance accounts receivables and credits to meet or exceed department goals

· Resource to team members and other departments related to copay assistance

· Works closely with the Financial Counselor to support patients with self-pay balances

· Provide excellent customer service to internal and external customers.

· Answer patient inquiries regarding status of accounts and documents conversations in the appropriate areas of the patient’s record

· Maintains knowledge of various copay program requirements

· Actively participates in daily team huddles

· Other duties and projects as assigned.

Knowledge, Skills & Abilities:

· 2 years related multi-site, multi-state billing experience and/or training; or equivalent combination of education and experience.

· High School Diploma or equivalent.

· Proficiency in Microsoft Office, including Outlook, Excel, Word, Teams and SharePoint.

· Ability to work efficiency and effectively under tight deadlines and high work volume

· Experience billing infusion drugs a plus

· Experience with Veradigm PM and/or OncoEMR a plus.

· Knowledge of medical billing and coding.

· Excellent problem-solving skills.

· Good analytical, accounting, and mathematical skills.

· Strong, positive interpersonal and communication skills.

· Proficient typing skills.

· Strong attention to detail is essential in this role.

Physical Requirements/Working Conditions:

· Physical Requirement – Hearing (Frequently)

· Physical Requirement – Sitting (Frequently)

· Physical Requirement – Standing (Occasionally)

· Physical Requirement – Talking (Frequently)

· Physical Requirement – Walking (Occasionally)

· Physical Requirement – Near Vision (Constantly)

· Physical Requirement – Color Discrimination (Occasionally)

· Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly)

· Occupational Exposure/Risk Potential – Inside office environment (Applicable)

This position is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or any other communication, whether written or oral, between the employee and the company, shall alter the at-will nature of the employment relationship.

At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600.