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Job Title: Medical Records/Office Assistant

Department: Clerical

Location: Traverse City, MI

FLSA Status: Part-Time, Non-Exempt

Manager Title: Office Manager

Work Location: Onsite

About Us:

Infusion Associates is a multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.

Job Summary: Processing incoming faxes, scanning documents, filing within the EHR (Electronic Health Record). Sending and retrieving medical records, managing the EHR document holding tank. Assist front office staff and cover PTO. Other duties as assigned.

Medical Records Responsibilities: Primary

• Process incoming faxes.
• Scan or transfer documents into NextGen.
• Understand NextGen “Categories” for filing.
• Understand NextGen document types.
• File documents within NextGen
• Understand HIPAA (Health Insurance Portability and Accountability).
• Understand PHI (Protected Health Information).
• Participate in huddles.
• Maintain Rosetta holding tank.
• Process incoming records requests.
• Retrieve records as needed.
• Send Chart notes and patient plans

Office Assistant Responsibilities: Secondary

• Check patients in.
• Answer the phones.
• Cover breaks and PTO.
• Other duties as directed.

Qualifications: High school graduate. Knowledge and experience with Microsoft Office Suite. Strong written, verbal, typing and grammar skills. Positive attitude with pleasant personality. Ability to multi-task in a fast-paced environment with multiple interruptions.

Skills and Abilities:

• Operate a computer, and related software such as NextGen, Outlook and Microsoft Office Suite.
• Operate a scanner.
• Operate a multiline phone system.
• Ability to speak clearly, concisely and with confidence.
• Able to read, understand and follow verbal and written instructions.
• Maintain a positive and effective working relationship with patients, employees, and visitors.
• Able to be efficient and accomplish tasks on a timely basis.
• Able to work independently.

Physical Requirements:

• Sitting, standing, and walking throughout the day.
• Stooping, bending, and stretching.
• Occasional lifting of files, paper or items weighing up to 30 pounds.
• Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.

This position is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or any other communication, whether written or oral, between the employee and the company, shall alter the at-will nature of the employment relationship.

At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600.

Job Type: Part-time

Schedule:

• Monday to Friday

License/Certification:

• BLS Certification (Preferred)

Work Location: In person