Clinical Nurse Lead – Grand Haven, MI

Posted 1 month ago

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Job Title: Clinical Nurse Lead

Department: Clinical

FLSA Status: Full Time Non-Exempt

Manager Title: Operations Manager

About Us

Infusion Associates is multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.

Position Summary

The Clinical Lead is responsible for the day-to-day oversight of his/her clinic, including both staff and patient interactions. The Clinical Lead bridges communication between organizational leaders and those who provide direct patient care in order to ensure the best possible patient experience. This individual assumes responsibility for providing patient-focused health care and will supervise licensed registered nurses and medical assistants.

Essential Functions & Responsibilities

  • Continues to function in accordance with Infusion Associates’ Registered Nurse job description when functioning in an infusion nurse role
  • Maintains a safe environment in accordance with standards, policies, and safety regulations/ Ensures compliance with infection control policies
  • Will collaborate with other Clinical Leads in the region in the daily, weekly, and monthly building of the staff schedule ensuring that all clinical spaces have coverage and ensuring resources are distributed appropriately
  • Review patient schedules to ensure that adequate staffing is available to accommodate the patients that are scheduled as well as make adjustments as needed for employee absences and PTO requests
  • Involvement in the LEAN process and continual improvement of established standard work
  • Has a working knowledge of and supports organizational policies and procedures. Assists in the development and improvement of policies, procedures, and processes in coordination with organizational leaders and according to Infusion Associates’ policy development process to ensure quality services are being provided.
  • Facilitates huddles, engages staff, and embraces continual improvement using the huddle board and other LEAN tools
  • Maintains the huddle board with the assistance of the providers who help cascade information from the Tier 2 huddles to the Tier 1 huddles
  • Responsible to provide immediate feedback to downlines, perform performance reviews on an annual basis at minimum and new hire 90-day reviews. Concerns should be brought to the attention of HR and Director of Ops
  • Coordinates the servicing of the office equipment and ensures his/her site is equipped with necessary supplies, communicating shortages through huddles
  • Assists patients, patients’ families, referring physicians, and third-party carriers to resolve patient-related issues
  • Demonstrates awareness of limitations of institutional resources, seeks to maximize schedule or reschedule patients to efficiently utilize resources to include backfilling to cover cancellations or adding urgent appointments
  • Assists employees in training, understanding, and following the office’s compliance regarding HIPAA, OSHA, cybersecurity, and procedures manuals
  • Motivates staff, communicates organization goals and inspires the team to achieve these goals
  • Responsible for the site’s employee engagement budget
  • Assists the Director of Operations in recruiting, hiring, orientation, development, and evaluation of clinical staff
  • Handle time and attendance/HRIS system, checking timecards and managing vacation/PTO approvals and denials
  • Responsible for site quality measures, achieving goals and reporting results to leadership
  • Achieve and maintain high quality in work, client relations and team relations
  • Consistently meet deadlines, while maintaining high quality work
  • Establish and maintain a rapport with clients and vendors
  • Support other Clinical Leaders and their teams as necessary to cover PTO
  • Manage and facilitate the efficient operation of the office
  • Process and coordinate the on-boarding of new employees, check in with new staff
  • Makes sure that all training, competencies, and certifications are current for clinical staff
  • Performs other related duties as assigned or requested
  • Scheduling flu shot clinics and CPR

Knowledge, Skills, Experience and Abilities

  • Associates degree in Nursing required, bachelor’s degree in nursing preferred
  • 1 year experience in LEAN methodology or leading teams preferred or a combination of education and experience
  • Current unencumbered Michigan RN License. Experience in infusion medicine, delegating to unlicensed personnel, and in making confident, independent, professional decisions regarding patient care
  • BLS Certification
  • Effective written and communication skills
  • Working knowledge of computers and their applications
  • Basic pharmacology
  • Medical math skills
  • Use of all computer systems implemented at Infusion Associates
  • This position may oversee unlicensed personnel, students, temporary and/pr casual workers so experience with supervision is preferred

Physical/Environmental/ Mental Requirements and Working Conditions

  • Mental Requirement – Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
  • Mental Requirement – Ability to work and sustain attention with distractions and/or interruptions.
  • Mental Requirement – Ability to interact appropriately with a variety of individuals including customers/clients.
  • Mental Requirement – Ability to understand, remember and follow verbal and written instructions.
  • Mental Requirement – Ability to work effectively and efficiently in high stress and conflict situations.
  • Mental Requirement – Ability to perform under stress and/or in emergencies.
  • Physical Requirement – Feeling (sensing textures and temperatures) (Frequently)
  • Physical Requirement – Fine Motor Skills (pinching, gripping, etc) (Frequently)
  • Physical Requirement – Hearing (Frequently)
  • Physical Requirement – Pushing/pulling (Occasionally)
  • Physical Requirement – Reaching (Occasionally)
  • Physical Requirement – Sitting (Frequently)
  • Physical Requirement – Standing (Frequently)
  • Physical Requirement – Stooping/crouching/kneeling/crawling (Occasionally)
  • Physical Requirement – Talking (Frequently)
  • Physical Requirement – Tasting/smelling (Occasionally)
  • Physical Requirement – Walking (Frequently)
  • Physical Requirement – Near Vision (Constantly)
  • Physical Requirement – Color Discrimination (Occasionally)
  • Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly)
  • Physical Requirement – Lift up to 35 pounds without assistance (Occasionally)
  • Occupational Exposure/Risk Potential – Inside office environment (Applicable)
  • Occupational Exposure/Risk Potential – Airborne communicable diseases (Applicable)
  • Occupational Exposure/Risk Potential – Bloodborne pathogens or bodily fluid (Applicable)

At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Infusion Associates’ HR Department at 616-954-0600.

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Standard shift:

  • Day shift

Weekly schedule:

  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Grand Rapids, MI 49525: Reliably commute or planning to relocate before starting work (Required)


  • Associate (Preferred)


  • Nursing: 1 year (Preferred)


  • BLS Certification (Preferred)
  • RN License (Preferred)

Work Location: In person

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